How to reach us
Two routes, both answered by a person. The live chat is on every page, including inside the dashboard once you are signed in, and is the quickest way to reach us. For anything you would rather put in writing, or that needs an attachment, email support@consentcook.com. Data-protection questions go to privacy@consentcook.com and billing or contract questions to legal@consentcook.com.
When we answer
UK business hours, Monday to Friday, excluding public holidays. We aim to respond to a first message within one business day, and to acknowledge anything that looks like an outage as quickly as we can see it. These are targets we work to, not contractual commitments — see 'What we do not promise' below.
The same support on every plan
Support is not tiered. A Free account and a Pro account reach the same people by the same routes and are answered in the same order. We would rather offer one honest level than sell a queue position we cannot operate.
Service status and incidents
Live component health is published on the status page. During an incident we update that page rather than answering the same question repeatedly, and we email customers directly where their own data or evidence was affected. Our incident process, including how quickly we tell you, is summarised on the Security page.
What we do not promise
We are a small team. We do not operate a 24/7 on-call rota, we do not offer a service-level agreement or an uptime guarantee, and we do not commit to a response time outside UK business hours. If you need any of those, tell us before you buy so we can be straight with you about whether we are the right fit.
Contact
support@consentcook.com.